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At CELVONA, we're committed to making your shopping experience as smooth and enjoyable as possible. Please review our shipping policy below for information about order processing, shipping options, delivery, and tracking.
All orders are subject to order verification and payment confirmation before processing.
Please allow 1-3 business days for order processing before shipment. Business days are Monday through Friday, excluding U.S. public holidays.
During peak shopping seasons, holidays, or promotional events, processing may take a little longer. If your order experiences a significant delay, we'll contact you using the email address provided at checkout.
We currently offer the following shipping options:
| Shipping Method | Shipping Fee |
|---|---|
| Standard Shipping | $8.00 |
| Standard Shipping on orders of $50 or more | FREE |
| Expedited Shipping | $15.00 |
Free Shipping: Orders with a merchandise subtotal of $50 or more qualify for free standard shipping. The threshold is calculated after discounts and before taxes, unless otherwise stated at checkout.
Expedited Shipping: Expedited shipping is available for a flat fee of $15.00 per order. Free standard shipping does not automatically apply to expedited shipping.
Available shipping methods and final shipping charges will be displayed at checkout.
Delivery time begins after your order has been processed and shipped, not when the order is placed.
Estimated transit times will be displayed at checkout when available. Actual delivery times may vary depending on your destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.
Please note that expedited shipping refers to a faster shipping service and does not necessarily mean same-day processing or guaranteed delivery by a specific date.
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number, when available.
Please allow 24–48 hours for tracking information to become active after the carrier receives your package.
You can use the tracking link in your shipping confirmation email to follow your order's progress.
Please make sure your shipping address and contact information are accurate and complete before placing your order.
If you notice an error in your shipping address, contact us as soon as possible at service@celvona.com.
We will do our best to assist with address corrections before your order ships. Once an order has been shipped or transferred to the carrier, we may no longer be able to change the delivery address.
Although we work with shipping carriers to ensure reliable delivery, unexpected delays may occasionally occur.
If your tracking information has not updated for an extended period or your package appears to be missing, please contact us at service@celvona.com with your order number.
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend checking around your delivery location, with household members or neighbors, and with the carrier.
If the issue remains unresolved, please reach out to us so we can help review the situation.
Delivery may be affected by severe weather, natural disasters, carrier disruptions, customs procedures where applicable, or other events beyond our reasonable control.
If we become aware that your order cannot be shipped within the promised timeframe, we will notify you and provide the available options, including consenting to a revised shipping schedule or canceling the affected order for a refund, as applicable under law.
If you have any questions about shipping or your order, we're always happy to help.
CELVONA Customer Support
Email: service@celvona.com
Thank you for shopping with CELVONA. We truly appreciate your trust and support.
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