Return & Refund Policy

RETURN & REFUND POLICY

At CELVONA, your satisfaction matters to us. We want you to feel confident in every purchase. If something isn't quite right, we're here to help. Please review our return and refund policy below before initiating a return.

1. Return Window

We accept eligible return requests within 30 days of the delivery date.

To qualify for a return, your item must meet the following conditions:

  • Be unworn, unwashed, and unused.

  • Be in its original condition with all original tags attached.

  • Be free from stains, odors, makeup marks, or damage.

  • Include any original packaging and accessories, where applicable.

  • Be accompanied by proof of purchase or your order number.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and other reasons, certain items may not be eligible for return, including:

  • Final sale or clearance items clearly marked as non-returnable.

  • Gift cards.

  • Items marked as non-returnable on the product page.

  • Items that have been worn, washed, altered, or damaged after delivery.

Any applicable return restrictions will be clearly communicated before purchase.

3. How to Request a Return

To start a return, please contact us at:

Email: service@celvona.com

Please include the following information in your email:

  • Your order number.

  • The item(s) you wish to return.

  • The reason for your return.

  • Photos of the item, if it is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions.

Please do not send items back before receiving return authorization and instructions from our team.

4. Return Shipping Costs

For returns due to a change of mind, incorrect size selection, or personal preference, the customer is responsible for the return shipping costs.

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery. We will review the issue and, where confirmed, provide an appropriate resolution. CELVONA will cover reasonable return shipping costs for confirmed cases where the return is due to our error or a defective product.

Original shipping fees and expedited shipping charges are generally non-refundable for change-of-mind returns, except where required by applicable law.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the refund approval status by email.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed by your payment provider after approval. The time it takes for the funds to appear in your account may vary depending on your bank or card issuer.

If you have not received your refund after this period, please contact your payment provider first. If you still need assistance, reach out to us at service@celvona.com.

6. Exchanges

If you need a different size or color, please contact us at service@celvona.com.

Exchanges are subject to product availability. If the requested item is unavailable, you may request a return in accordance with this policy and place a new order.

7. Damaged, Defective, or Incorrect Items

We sincerely apologize if your order arrives damaged, defective, or different from what you ordered.

Please contact us within 7 days of delivery and provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photos showing the problem and the item received.

We will review your request and work with you to find an appropriate solution, which may include a replacement, refund, or another suitable resolution.

8. Order Cancellations

If you wish to cancel or modify your order, please contact us as soon as possible at service@celvona.com.

We will do our best to accommodate your request before the order enters processing or shipment.

Once an order has been shipped, it can no longer be canceled. Eligible returns may be requested in accordance with this policy.

9. Contact Us

If you have any questions about returns, refunds, or exchanges, our customer service team is happy to assist you.

CELVONA Customer Support

Email: service@celvona.com

Thank you for shopping with CELVONA. We appreciate your understanding and look forward to making your experience with us a wonderful one.