Frequently Asked Questions
Find answers to our most frequently asked questions below.
If you need further assistance, we're always happy to help.
ORDERS & PAYMENT
How can I place an order?
Simply browse our collection, select your favorite items,
choose your size and color, and add them to your shopping bag.
Follow the checkout steps to complete your purchase.
What payment methods do you accept?
We accept major payment methods, including Visa, Mastercard,
American Express, PayPal, Apple Pay, and Google Pay.
Available payment options will be displayed at checkout.
Can I modify or cancel my order after placing it?
We process orders as quickly as possible. If you need to make
changes or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, changes may no longer
be possible.
How do I know if my order has been confirmed?
Once your order is successfully placed, you will receive an order
confirmation email with your order details. Please check your spam
or junk folder if you don't see it.
SHIPPING & DELIVERY
Where do you ship?
We currently ship to selected destinations. Available shipping
destinations will be displayed during checkout.
How long does shipping take?
Delivery times depend on your location and selected shipping method.
Please refer to our Shipping Policy for detailed delivery estimates.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation
email with tracking information. You can use the tracking link to
follow your package.
Why hasn't my tracking information updated?
Tracking information may take 24–48 hours to update after your package
has been shipped. If there are no updates after this period,
please contact our customer service team.
RETURNS & EXCHANGES
What is your return policy?
We accept eligible returns within 30 days of delivery.
Items must meet our return conditions. Please visit our
Returns & Exchanges page for more details.
How do I request a return?
Please contact our customer service team with your order number
and the reason for your return. Our team will guide you through
the return process.
Can I exchange an item for a different size or color?
If you need a different size or color, please contact us.
Our team will help you check the available options.
When will I receive my refund?
Once your returned item has been received and inspected,
we will notify you about your refund status. Approved refunds
will be issued to your original payment method. Processing
times may vary depending on your payment provider.
PRODUCTS & SIZING
How do I choose the right size?
We recommend checking our Size Guide before placing your order.
You can find detailed bust, waist, and hip measurements to help
you select the best fit.
Are the colors exactly as shown in the pictures?
We do our best to display product colors as accurately as possible.
However, slight variations may occur due to different screen
settings and lighting conditions.
Will an item be restocked if it is sold out?
Restocks depend on product availability. We recommend checking
the product page regularly for updates.
How can I find more details about a product?
Each product page includes information about its fabric, fit,
design, and other details. If you have additional questions,
feel free to contact us.
ACCOUNT & CUSTOMER SUPPORT
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account
makes it easier to manage your orders and track your purchases.
I haven't received my order confirmation email. What should I do?
Please check your spam or junk folder first. If you still cannot
find it, contact us with the email address used at checkout.
How can I contact customer service?
You can reach us by email at our customer service address.
Our team will be happy to assist you with any questions or concerns.
How long does customer service take to respond?
We aim to respond to all inquiries within 24–48 business hours.
Response times may vary during busy periods.
