Payment Policy

PAYMENT POLICY

At CELVONA, we are committed to providing you with a safe, secure, and convenient shopping experience. We want every step of your purchase to be simple and worry-free. Please review our payment policy below for information about accepted payment methods, payment security, and order processing.

1. Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • Maestro

  • American Express

  • Apple Pay

  • Google Pay

All available payment options will be displayed at checkout. Payment methods may vary depending on your location and payment provider.

2. Payment Security

Your payment security is important to us.

CELVONA uses secure checkout technology and trusted third-party payment providers to help protect your personal and payment information.

Payment transactions are processed through secure payment gateways using industry-standard security measures and encryption where supported.

Your complete payment card details are handled by the applicable payment provider. CELVONA does not store your full credit card number or security code on our website servers.

3. Payment Process

To complete your purchase, please follow these steps:

  1. Add your desired items to your shopping cart.

  2. Proceed to checkout.

  3. Enter your shipping and billing information.

  4. Select your preferred available payment method.

  5. Review your order details and total amount.

  6. Click the "Pay Now" or applicable payment button to complete your purchase.

Once your payment has been successfully authorized, your order will be confirmed and prepared for processing.

4. Order Confirmation

After completing your purchase, you will receive an order confirmation email at the email address provided during checkout.

Your confirmation email will typically include:

  • Your order number

  • Purchased items

  • Order summary

  • Shipping information

  • Payment confirmation

If you do not receive an order confirmation email, please check your spam or junk folder first. If you still cannot find it, contact us at service@celvona.com for assistance.

5. Payment Verification

To help prevent unauthorized transactions and protect our customers, certain orders may require additional payment verification.

An order may be delayed or declined if:

  • The payment information cannot be verified.

  • The payment provider declines the transaction.

  • Suspicious or potentially fraudulent activity is detected.

If an order is canceled after payment has been collected, any applicable refund will be issued to the original payment method, subject to the payment provider's processing procedures.

6. Payment Issues

If your payment is declined or you experience difficulties during checkout, we recommend:

  • Checking that your billing information is correct.

  • Confirming that your card has sufficient available funds.

  • Contacting your bank or card issuer if the transaction continues to be declined.

  • Trying another available payment method.

If you need further assistance, our customer service team will be happy to help.

7. Contact Information

If you have any questions about payments or need assistance with your order, please contact us:

Brand: CELVONA

Email: service@celvona.com

Our customer service team will be happy to assist you.

Thank you for choosing CELVONA. We appreciate your trust and look forward to making your shopping experience enjoyable.